Clear your web browser’s cache, cookies, and history

Why should you clear your web browser’s cache, cookies, and history?

What are Browser Cache and Cookies and why should they be deleted regularly?

Any website you visit is actually a composition of hundreds or even thousands of files. Even websites which are highly optimized for speed are likely to load a lot of files at any point to display the content in your browser.

Browsers try to do their part to speed up the loading process. The first time you visit a site, the browser will save pieces of the site, because the browser can display the files stored in its cache much faster than it can pull fresh files from a server. The next time you visit that site, the cached files will help cut down the page load time.

Why should we remove those saved files (Cache and Cookies) though they are helpful in faster loading of the web pages?

Many times web developers have to make updates to the files that comprise your site in order to push a change or new feature live. If a file is changed that your browser has cached, it’s going to keep serving the old, cached version of the file and you won’t see our most recent changes. This is when you may encounter browser errors like runtime error, missing information on the page, unable to load or play video content, screens that ‘freeze’ or will not move forward, the action performed doesn’t respond appropriately etc.

Clearing the Cache and Cookies in a browser helps fix these issues.

Safari Browser and iPad Troubleshooting Tips

Your iPad’s cache is the temporary storage space on your personal device that stores web pages you recently viewed or accessed. Your cache allows Safari to quickly load previously visited pages. If you’re having trouble viewing or displaying webpages, you should clear your cache. 

Follow these steps:

  • Exit all instances of Safari you have running ( Safari may be running in the background even after you close it. See the tip on Closing Background Apps below)
  • Click on “Settings” (This will vary depending upon how you have your icons set up)
  • Click “Safari” in the Settings column 
  • Click “Clear Cookies”
  • Confirm by clicking “Clear”
  • Repeat with “Clear History” and “Clear Cache”

Other Tech Tips

Closing applications running in the background (Links for iPhone or iPod but are the same principle for the iPad)

Clearing Cache for Google Chrome Browser

Downloading the Google Chrome Browser

To clear cache in Chrome:

  • Click to customize and control chrome (this is just below the X in the red box where you would close your web browser)
  • Choose ‘History’
  • A box will open to the side, choose ‘history’ again
  • This will open a new window
  • On the left, you will see ‘clear browsing data’
  • Click ‘clear browsing data’
  • This opens a new box in the middle of your screen.
  • Choose ‘Basic’
  • Time range: All Time
  • IMPORTANT!!  Be certain to put checkmarks in the following three boxes:
    • Browsing history
    • Cookies and other site data
    • Cached images and files
  • Click ‘Clear data.’

When the system has completed its cycle, close the window and log back in.

To clear Cache in Firefox:

  • Open the toolbox located directly under the X in the red box where you would click to close your web page.
  • Choose ‘History’
  • Click ‘clear recent history’
  • Choose from the drop-down menu ‘everything’
  • Click the small arrow next to the ‘Details’
  • IMPORTANT!!  Make sure there are checkmarks in the top 4 boxes:
    • ‘Browsing & Download History’
    • ‘Form & Search History’
    • ‘Cookies’
    • ‘Cache’
    • ‘Active Logins’
  • Click ‘clear now’

When the system has completed its cycle, close the window and log back in.


For assistance with clearing your browser cache, please contact Calypso support at 802-565-8238 or